Yes! All of our products are 100% gluten-free and prepared in a dedicated gluten-free kitchen, proudly managed by a Coeliac.

At Frances James, your safety and peace of mind mean the world to us. You can rest easy knowing that our kitchen is fully registered, inspected, and held to the highest food safety standards. We treat every order with the exact same love, care, and attention to detail as if we were baking for our own family!

We are happy to accommodate other allergies and intolerances whenever possible. However, please note that while we follow strict protocols to prevent cross-contamination, other allergens are present in our kitchen. Please contact us directly so we can discuss your specific needs and ensure we can safely fulfill your request.

Sizes & Servings

Round Cake Sizes & Servings

• 15cm (6-inch): Yields 10–12 dessert portions or 24 coffee portions

• 20cm (8-inch): Yields 20–24 dessert portions or 48 coffee portions

• 25cm (10-inch): Yields 38–45 dessert portions or 76–88 coffee portions

• 30cm (12-inch): Yields 54–64 dessert portions or 108 coffee portions

Square Cake Sizes & Servings

• 15cm (6-inch): Yields 18 dessert portions or 36 coffee portions

• 20cm (8-inch): Yields 32 dessert portions or 64 coffee portions

Sheet & Slab Cake Sizes

• Half Slab (approx. A4, 20cm x 30cm): Serves 40–60 party slices

• Full Slab (approx. A3, 30cm x 40cm): Serves 80–120 party slices

Portion Visual Guide

• Coffee Slices: 2.5 cm x 2.5 cm x 10 cm high – best when other food or desserts are provided

• Dessert Slices: 2.5 cm x 5 cm x 10 cm high – best for when the cake is the main event

Whilst we maintain regular retail prices, and do not charge the “Gluten Tax", as everything we make is tailored to your unique celebration, our pricing varies based on your specific needs. When creating a quote, we take a few things into consideration:

• Size & Quantity: From intimate gatherings to large events, we scale our portions to fit your family or guest list.

• Allergies & Dietary Needs: Using specialised, certified gluten-free and allergen-friendly ingredients can sometimes affect the cost of the bakes.

• Customisation: Complex designs or unique flavour requests play a role in the final price.

We want to give you the most accurate price possible, so please use our "Order Now" form or give us a call to get a personalised quote!

Getting your hands on our delicious treats is simple! Just follow these easy steps:

• Browse Our Selection – Head over to our products page to see what’s baking.

• Submit Your Request – Click the "Order Now" button on any product page to fill out our quick order form and we will contact you.

• Let’s Chat! – Prefer the personal touch? You are always welcome to give us a call to discuss your order or ask any questions.

We would love to hear from you! The best way to reach us is through our contact page, sending an email or call. As we are busy baking, we aim to get back to you as quickly as possible—usually within one business day.

Currently, we do not offer delivery and operate on a pick-up only basis. We absolutely love handing over your fresh bakes in person! Once your order is confirmed, we will coordinate a convenient pick-up time and share our collection details with you.

What you see is truly what you get. Every single food photo on our website features actual items freshly baked and decorated right here in our kitchen—no artificial props, fake steam, or stock photos required. We believe our food should look as good in your hands as it does on your screen, so you can order with complete confidence knowing exactly what’s you’re getting.